Frequently Asked Questions

Yes. As long as the current owner or person authorized through PoA or other method, is requesting the title, we can provide both a replacement title for one that was lost, stolen, damaged, or other not received and we can print an electronically held title.

We ask for ID in compliance with DMV requirements so as to help reduce instances of title fraud.

We may request proof of address or residency to minimize the potential for fraud and to protect vehicle ownership. This is most often required if the proffered ID is a passport since these do not list a mailing address, or if there is a need to confirm if the title is being requested by the actual owner. Acceptable proof of residency is as follows:

• Utility bill such as for electricity, cable/internet, etc
• Paid contract or turn-on order for a utility
• Rental or lease agreement
• Proof of homestead exemption
• Current-year motor vehicle, mobile home, or vessel certificate of registration
• Copy of insurance policy for a motor vehicle, mobile home, or vessel
• Power of Attorney (notarized may be required) or similar legal document providing independent proof of address change

Titles can only be issued to the titled owner(s) listed on DMV record. Some exceptions are:

• The owner is deceased. A surviving spouse can request the title by providing a copy of the death certificate. All other individuals must provide additional documents such as wills, letters of probate, or court orders.
• A person is named in a Power of Attorney, Estate, or court document. The authorized individual’s ID is required as well as the document authorizing them to take ownership of the vehicle.

Titles with an active lien, meaning the vehicle loan has not yet been satisfied or paid off, can only be requested by the lienholder. If, however, the loan has been paid off, we can assist you with having the lien removed so that you can be issued the title. You must provide copies of the lien satisfaction document or be able to reach the lien holder to confirm lien satisfaction and removal of the lien. An additional eTags service fee applies when a lien must be removed before the title can be issued.

We sure can. Our title services include:

• Transfer of ownership via sale or gift
• New Florida residents or businesses needing to transfer the title from another state
• Adding or removing an owner on the title
• Changing a name on the title due to legal name change

Please keep in mind that you must have the title, signed by the previous owners, or if you already the owner but you’re a lease or finance company has the title, you must provide a copy of the lease/finance agreement so that the title can be requested from them.

We guide you step by step via your eTags account where you can quickly and easily provide required vehicle information and document copies. We also offer support via phone, email, and text. Once we’ve gathered everything necessary, you will receive a notification to pay the required DMV fees and download forms and a pre-paid shipping label to mail in your title and other documents. Once we receive your old title and forms, we can process your transfer and ship your new title.

If your vehicle is leased or financed and your lien/lease holder has the title, eTags can assist you with requesting the title from them so that it may be transferred to Florida. If you recently took possession of the vehicle, such as through a private sale, inheritance, or gift, the current owner must provide you the title. If they are unable to do so, you will not be able to transfer ownership to your name without going through a court process, surety bond or other legal method acceptable to the FL DMV.

The following documents will always be required:

• Government-issued ID, such as a driver’s license, state ID, or passport for all owners to be listed on the title
• The current title. The title must be clean/undamaged, and to avoid the need for additional documents, should be without any corrections, cross-outs, tears, or stains. All signatures must be filled out correctly and legibly. If the vehicle is leased or financed, we can accept the lease/finance agreement as proof of ownership and to request the title from the lien holder.

In some circumstances, you may also need to provide:

• Proof of insurance: if the vehicle is being registered with new or transferred Florida plates
• VIN Verification form: if the current vehicle title is issued by another state
• Proof of address: if the ID provided is a passport or if the address on your ID does not match that which is on your forms
• Business identification: if the vehicle is being titled under a company name

VIN verifications help minimize instances of theft and fraud. If your vehicle is coming into Florida from another state, the DMV requires that you have the VIN verified by a police officer from any state, a Florida notary, a Florida tag agency, or Florida tax collector.

Fees are determined by many factors and depend largely on the vehicle itself and what service(s) you require. Please note that DMV fees are separate and in addition to the eTags service fee, agency fee, online convenience fee, and shipping fees. The most common factors affecting the DMV fees due upon transfer and/or registration

• Title fee: this is largely based your county of residence, but the average cost for a title transfer is around $85.00
• Registration and license plate fees: a new FL plate has a base fee of $225 in addition to the yearly registration fees which are based on several factors like the vehicles weight but often range between $36.00 and $56.00 per year.
• Sales tax: sales tax will vary by county of residence, but is generally around 7% of the sale/purchase price. Inherited or gifted vehicles will not incur any tax.

Yes, eTags can renew expired registration no matter how long the tags have been expired. It’s important to note, however, that the DMV may assess fees such as late penalties, unpaid dues, and back taxes.

The option of Rush Processing ensures that your order gets bumped to the top and prioritized over conventional orders placed in the same time period. For example, a non-rush order may take a few hours to process with shipment the next business day, whereas a Rush order can be processed and shipped the same day.

Please note that Rush Processing does not expedite the delivery time, but it does allow your tags to be ready for shipping faster, and means that you will receive your digital copy sooner as well.

The registration renewal fee provided at the time the order is placed is based on a previous year’s fee, if you have renewed with eTags in the past, or an estimate based on different vehicle factors such as the weight of the vehicle, the type of plate, and more. We must verify your fees after your order is placed and service fees are paid. The hold on your credit card will be adjusted to the verified DMV fee, once your registration is processed and ready to be shipped.

Similar to other states, the  base tax in Florida is determined by the vehicle’s GVWR, use type, as well as other factors. Statutory fees – county fees and state program fees - are also collected. If applicable, there may be additional fees for late renewal and personalized or specialty plates.

A registration order can be canceled for several reasons, and the resolution will depend upon the issue. You can find information about your order by logging into your eTags account. Some common reasons for automatic cancelation are:

• Unpaid Tolls or Parking Tickets - Agencies such as Sunpass, Toll-by-Plate, or CFXWay, city or county parking authorities, can place a hold or stop on your registration for unpaid fees. You will need to settle your payment with the corresponding agency before your registration can be processed.
• Driver’s License Issues – If the license of any owner on the registration is suspended, a hold will be placed on the registration. A license may be suspended for different reasons such as unpaid tickets, insurance lapse, and more. The originating issue must be resolved and a fee to remove the license suspension must be paid.
• License Plate Issues - If the plate number was not entered correctly when the order was placed or if the plate is canceled, your order will be canceled. You can log into your eTags account to update the plate number so that your order can be resubmitted for processing. Alternatively, the issue may be that the plate is not “digitally” attached to the vehicle. This is often the result of an update or change to the registration causing the tag to become digitally detached, or unassociated, in the DMV system. Contact your local Tax Collector or agency that last updated your registration for assistance with resolving this.
• Registration Not in the Renewal Period - Florida registrations can be renewed within 90-days of the expiration date. If your registration is not in this window and your eTags order is canceled, you have the option to request a replacement registration via your eTags account.
• Insurance Problems - An insurance hold may be placed on your registration when your insurance details cannot be electronically verified by the DMV. This can occur when you change policies and your insurer fails to electronically notify the DMV or an error or glitch in the insurance database. You may be asked to simply verify the insurance information provided with your order or you may be required to contact your insurance company to request that they correct the issue with the DMV.
• Payment Issues - When an order is placed, we initiate a hold on your credit card for the estimated total. When your order is ready to process, typically a few hours later, we finalize the charge and adjust the total if necessary. Your bank or card company may deny the finalization of the charge for various reasons. You can submit a new form of payment via your eTags account.

If you received a new plate and you did not request to upgrade to or change your specialty plate, then the plate was issued as a mandatory replacement. In accordance with Florida State statute 320.06(1)(b), the DMV requires that tags be replaced every 10 years in order to maintain maximum reflective capability. This enables visibility for law enforcement as well as for toll and intersection cameras. You will be required to remove your old tag and affix the new one to your vehicle (along with any decal or sticker) immediately.

The most common reasons why your registration does not reflect a 2-year renewal are listed below. If none of these apply to you, please contact our support team for assistance. Rest assured that the total charged to your credit card is adjusted to reflect the correct amount.

• Your registration expired several months ago, thus the DMV will automatically collect the fees owed for the overdue year and charge for the new year. This counts as two years.
• The vehicle being renewed is over 5000 pounds which can only be renewed for one year at a time.
• The person renewing is on active military duty and the registration has a designation for this, often related to being stationed outside of Florida. In such cases, the registration can only be renewed for one year.

If you requested a personalized plate with your registration renewal, you will first receive a registration and decal or sticker for your existing license plate. The DMV takes several weeks to manufacture personalized plates. Once the new plate is ready, you will receive that as a second shipment with your new personalized plate along with a new registration card and decal/sticker.